Job Role: L3
Job Location: India
Years of Experience: 8 – 16 Years
Specialty / Needs to Specialize in : Storage Administrator
Job / Role Description: To work in a 24X7 technology restoration and availability command center as a storage administrator

Technical Skills required:

  • Expertise in managing EMC VMAX ,VMAX 3, VPLEX,EMC Unity, VNX,  NetApp storage arrays in heterogeneous OS environment
  • Expertise in vSAN and NSX VMware
  • Performance analysis and optimization plan
  • Expertise in managing Cisco MDS9000 based complex SAN fabric extending across datacenters with multiple VSANs
  • Hands-on experience on storage & fabric management tools – EMC ViPR, EMC Unispehere, Solution Enabler/SYMCLI, NetApp OnCommand Manager
  • EMC ViPR SRM and Controller SDDC.
  • Good exposure to monitoring tools like Patrol, BEM, BPPM is highly recommended
  • Understanding & implementation experience of storage DR technologies – EMC SRDF, Recovery Point, Datastore Mobility, NetApp Snapmirror Expertise in troubleshooting storage access & performance issues
  • Handled multiple complex recovery scenarios in large environments

Soft Skills required:

  • Should be able to drive restoration calls independently
  • Attention to Detail and Quality Focused
  • Good analytical skills and be able to correlate the issues
  • Excellent problem solving and resolution skills
  • Promoting Process Improvement
  • Flexibility in work in night shifts
  • Self-starter - ability to begin working with minimal coaching.
  • Strong communication skills and interpersonal skills.
  • Provides information to others both internal and external to the organization.
  • Good decision making
  • Able to work independently as well as part of a team on multiple overlapping issues.

Primary Responsibilities:

  • Restoration of high severity incidents
  • Lead and drive restoration calls
  • Engage & drive restoration with required vendors
  • Identify RCA for incidents & provide remediation plan with team
  • Present monthly analysis of incidents/restoration efficiency, RCA & remediation
  • Prepare remediation plan for environment based on RCA from incidents
  • Review & approve CRQs for impact assessment
  • Keep the Config Management DB updated
  • Keep the Known Error DB updated
  • Identify improvement opportunities in the environment & handover to teams

Formal Education & Certification:

  • Bachelor’s degree in computer science / information system or equivalent
  • ITIL certified – Added advantage
  • Relevant technology certification is added advantage (EMC, NetApp, Cisco)